We aim to to prepare and send your order within 1 business day. If we have any issue's with your order we will contact you either by telephone or email.
We use Shippit as our preferred courier solution if you are within their network, If you are outside their delivery network we at our discretion may use other forms of delivery.
We ship your orders Monday to Friday excluding Public Holidays.
East Coast-- 2 -5 Business Days
South Australia/ Tasmania -- 5 - 7 Business Days
Western Australia -- 7 - 10 Business Days
Northern Territory -- 7 - 10 Business Days
For all orders under $100 in value you automatically authorize our courier to leave the parcel at your front door or some other place that may be secure.
We provide you with a starter tube or tubes of PVA Glue. This is to assist in the construction and stability of your puzzle.
You can use the Contact Us page to ask Questions not answered here.
Once we have replied to your request we will ask for a photo of the front cover. This is to verify that you have purchased one of our puzzles.
Please Contact Us as we are willing to assist in getting that part to you.
Once we have replied to your request we will ask for a photo of the front cover and parts page with the part circled then emailed back to us.
If you find a large piece missing from one sheet in your puzzle this is because we have removed it to reduce weight for shipping.
We reserve the right to change parts for the betterment of our products. This may include changes to our Manuals or cosmetic changes to our Puzzles
If you are looking for a coloured manual these are located on the product pages or you can search here.
The link is located around the middle of the page and is in GREEN then Please use Password provided in the back of your manual.
What you are seeing on the puzzle is scorch marks and not "Mould" this is from the cutting process.
We are aware of this and unless it is a single piece all of the marks are designed to be on the inside and not visible.
We Gladly accept returns provided that
Refunds will only be given once the product has arrived in our office for inspection.